Job Description
QUICK FACTS
- Organization: The Bank of Punjab (BOP)
- Job Title: Segment Head Outbound (Information Technology Group)
- Location: Lahore, Punjab, Pakistan
- Number of Posts: Not specified in source advertisement
- Grade / Band: Band-5 to Band-3
- Age Limit: Up to 55 years as on date of application
- Education Required: Minimum Bachelor’s or equivalent degree from an HEC recognized local/foreign university
- Experience Required: Minimum 9 to 12 years; preference for candidates with 5 years of relevant banking experience
- Application Deadline: June 12, 2026
- Application Method: Online via BOP career portal at https://www.rozee.pk/company/the-bank-of-punjab-bop
- Advertisement No: Not specified in source advertisement
- Published Date: June 3, 2026
- Source: Daily Dawn Newspaper, June 3, 2026
The Bank of Punjab is looking for a senior-level Segment Head Outbound for its Contact Center under the Information Technology Group, based in Lahore. This is a Band-5 to Band-3 grade position requiring a minimum of 9 to 12 years of professional experience. The application window is short — the deadline is June 12, 2026, so eligible candidates should move quickly.
JOB OVERVIEW
This position sits within BOP’s Contact Center, specifically under the Information Technology Group. The role is a leadership position focused on managing and driving the outbound operations of the contact center, which includes sales strategy, team performance, regulatory compliance, and MIS reporting.
The person hired will be expected to develop and execute sales strategies for sustainable business growth, forecast sales trends, manage outbound team performance against KPIs, oversee daily outbound activities, and ensure full compliance with internal bank policies as well as State Bank of Pakistan regulations. The role also involves designing incentive structures to recognize and retain high-performing staff. This is a hands-on leadership role with significant accountability across operations, compliance, and people management.
ELIGIBILITY CRITERIA
Education: Minimum Bachelor’s degree or equivalent from an HEC recognized local or foreign university.
Age: Up to 55 years as on the date of application.
Experience: Minimum 9 to 12 years of overall experience. Preference will be given to candidates who have at least 5 years of relevant banking experience.
Domicile / Nationality: Not specified in source advertisement.
Gender: The source advertisement states that females, minorities, differently abled persons (DAPs), and transgender individuals are encouraged to apply. The Bank of Punjab is described as an equal opportunity employer.
Other Requirements: Candidates must be experienced, dedicated, and performance-driven as stated in the source advertisement. The role requires ability to manage outbound teams, ensure SBP regulatory compliance, handle MIS reporting, and pitch incentive structures to management.
HOW TO APPLY
- Review the eligibility criteria carefully against your own qualifications, especially the 9 to 12 years experience requirement.
- Prepare your updated CV and relevant documents.
- Visit the official BOP career portal on Rozee.pk at: https://www.rozee.pk/company/the-bank-of-punjab-bop
- Submit your application online through the portal before June 12, 2026.
- Note that no TA/DA will be provided for interviews. Only shortlisted candidates will be contacted.
- The Bank of Punjab reserves the right to accept or reject any application without assigning a reason.
Always verify the latest instructions on the official advertisement before applying.
Nawa Verdict
Original analysis by NawaCareer editors
WORTH APPLYING?
Conditional — Worth it if you have 9 to 12 years of relevant experience, particularly in banking or contact center operations. This is not an entry or mid-level opportunity.
COMPETITION LEVEL:
High — BOP is one of Pakistan's prominent banks and this is a senior grade position with a wide age limit of up to 55 years, meaning experienced professionals from across the industry are eligible to apply. Expect strong competition from seasoned banking professionals.
PAY AND BENEFITS:
The source advertisement only states "market based competitive remuneration." No specific figure, pay band amount, or benefits package is mentioned. Candidates should verify the actual compensation directly through the BOP career portal or at the time of interview. Do not assume a number based on the grade band alone.
RED FLAGS:
The number of available posts is not mentioned anywhere in the advertisement, which makes it difficult to gauge actual hiring volume.
Salary is vaguely described as "market based competitive remuneration" with no figure or range provided.
The application window is extremely tight — only 9 days from publication date to deadline (June 3 to June 12, 2026). This is unusually short for a senior-level position.
No advertisement number is provided, which makes it harder to track or reference this posting officially.
HIDDEN BENEFITS:
The source confirms this is an equal opportunity employer with explicit encouragement for females, minorities, differently abled persons, and transgender candidates to apply — a positive signal for inclusivity. The role also carries a fairly generous upper age limit of 55 years, which opens the door for experienced mid-career and senior professionals who are often screened out elsewhere.
BEST FOR:
This role is best suited for a seasoned banking or contact center professional with 9 or more years of experience, strong team leadership skills, and a solid understanding of SBP compliance and outbound sales operations. Candidates already working in a senior capacity within a bank's contact center or IT group will have the strongest profile.
Ready to apply?
Deadline: 12 Jun 2026